Frequently Asked Questions
Entries into the Promotion open at 12:01am AEST on 23/04/2025 with final entries closing at 11:59pm AEST on 08/07/2025.
Yes, this promotion is open to Australian residents only.
Entry is open to people aged 18 years or over.
The promotional terms and conditions can be accessed here.
For any questions about this promotion, please go to www.lorespressowin.com.au/contact. For any questions about L’OR Espresso products, please contact L’OR Consumer Service on (+61) 1800 033 450 or au.consumerservice@JDEcoffee.com (Monday to Friday from 9:00 – 17:00 AEST).
To enter, participants must complete the following steps during the Promotional Period:
- visit the L’OR website at https://shop.lorespresso.com.au/win and follow the prompts to the promotion entry page;
- register online and input the requested details (including but not limited to their first name, last name, email address, State/Territory of residence, postcode, phone number, Eligible Product purchased and Participating Store of purchase);
- answer the three (3) promotional questions;
- upload a copy of the Qualifying Transaction receipt; and
- submit the fully completed entry form during the Promotional Period. Individuals must retain a copy of their purchase receipt.
To be eligible for the chance to win, individuals must purchase any L’OR product during the Promotional Period.
This is a game of chance and answering the promotional questions correctly does not impact your chance of winning.
You will receive an on-screen confirmation message on the promotional website after you have entered your details, acknowledging that your entry has been received.
Unfortunately, entries can only be made during the promotional period. If you are having issues during the promotional period, please contact us here.
Please see details of the Instant Prize, Major Prize and Retailer Exclusive Draws found in the full Terms & Conditions.
There are up to 100 L’OR Passione Rossa Packs to be won instantly, which include one 1 Ferrari official cap valued at AUD $60.00 and one 1 L’OR Passione Rossa coffee capsule 10 pack valued at AUD $7.90.
All valid entries (including Instant Prize winners) will be entered into a draw for the Major Prize. The first valid entry drawn in the Major Prize Draw will win a VIP Ferrari Endurance Racing Experience for two (2) adults in Fuji, Japan valued at up to AUD $33,390 depending on point of departure. Prize includes:
- Two (2) tickets to the Ferrari Endurance Race in Japan, including attendance at garage tours, paddock access, grid walk and access to the Ferrari hospitality area which include catering during opening hours;
- Return economy airfares for two (2) people from winner’s nearest Australian capital city to Tokyo, Japan;
- All airline and airport taxes;
- Return private airport/accommodation transfers for two (2) people in the destination city;
- 4-nights’ accommodation in a 4-star hotel in Tokyo, Japan in one (1) twin room (or similar subject to availability) and including breakfast for two (2) people; and
- Return private transfers from accommodation to Fuji International Speedway (1 day).
The first 100 valid entries drawn in the Woolworths group Retailer Exclusive Draw will each win a $25 Woolworths e-gift card.
The first 100 valid entries drawn in the Coles group Retailer Exclusive Draw will each win a $25 Coles e-gift card.
Major Prize must be taken to coincide with the Ferrari ENDURANCE Race 2025 in Fuji, Japan on 28/09/2025 with flights departing on 26/09/2025 and returning 30/09/2025. These travel dates are subject to availability at all times and may be dependent on select seat class with airlines or specific room category availability with an accommodation partner. Travel dates will be set as per prize package details.
If the winner is unavailable or unwilling to travel on the aforementioned date/s required by the Promoter, they will forfeit their right to the prize and will not be awarded cash or any other alternative in lieu.
Spending money, additional meals, taxes (excluding airline and airport taxes), insurance, passports, visas, vaccinations, transport to and from departure point, additional transfers, personal items, in-room charges and all other ancillary costs including but not limited to insurance and any applicable insurance excesses, not listed in the travel prize package descriptions above are not included.
The winner and travel companion must be in possession of a valid passport with a minimum of 6 months validity on it prior to departure.
Frequent flyer points will not be awarded and do not form part of the prize.
All bookings and documentation regarding the Major Prize must be made via Free-2-Travel Holidays Pty Ltd or their agents. Redeeming the Major Prize is conditional on acceptance of the terms and conditions of travel as detailed by Free-2-Travel Holidays Pty Ltd and the airline carriers in accordance with normal travel practices. The prize is non-refundable or transferable. Itinerary to be determined by the Promoter in its absolute discretion.
Prizes, or any unused portion of a prize, are not transferable or exchangeable and cannot be taken as cash, unless otherwise specified.
Instant Prize Winners will receive their prizes via post to their address provided within twenty-eight days from the date of the winner confirming their prize delivery details. Winners of any Instant Prizes will be notified immediately onscreen in writing at the time of submitting their entry and their details (first initials, last names and postcodes) will be published online at https://shop.lorespresso.com.au/win on 09/07/2025.
The Major Prize winner will be notified via email within two business days of the draw and their details will be published on https://shop.lorespresso.com.au/win from 14/07/2025. All bookings and documentation regarding the Major Prize must be made via Free-2-Travel Holidays Pty Ltd or their agents.
The winners in both the Coles and Woolworths Retailer Exclusive Draws will be notified by email within two (2) business days of the draws and their details will be published on https://shop.lorespresso.com.au/win from 14/07/2025.
Multiple entries permitted, subject to the following:
- Only one entry permitted per Qualifying transaction;
- Each entry must be submitted separately and in accordance with entry requirements;
- Only one entry per person per day is permitted.
- Only one prize is permitted per person (excluding SA residents).
You must retain your promotional product receipt/s for all claims as proof of purchase.
Personal details are stored & managed in accordance with our privacy policy available here. If you are a prize winner, your name will be published on our website (as mentioned in the promotional terms and conditions).
A draw for any unclaimed prizes may take place on 07/08/2025 at the same time and place as the original draw. You must ensure you keep your proof of purchase should you be a second draw winner.
Winners, if any, will be notified by email within two (2) business days of the draw and their details (first initials, last names and postcodes) will be published on https://shop.lorespresso.com.au/win from 11/08/2025.